HR Service Center Specialist
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview: We are seeking an HR Service Center Specialist to support our offices with HR transactional and operational questions within our Transactional Quality (TQ) Team. Responsibilities:
- Respond to employee requests and inquiries.
- Process employee transactions.
- Manages input of information into Oracle to support all employee changes and transactions; responsible for integrity of data within Oracle database.
- Responsible for providing first level response to HR tool, process, and program questions and issues.
- Escalates complex problems to subject matter authorities. Solves routine problems and issues and provides tracking through ticketing system.
- Identifies areas for process improvement.
- Document all work flows and processes in work manuals.
- May provide clerical/administrative support to one or more functional areas of Human Resources, such as recruitment and staffing, personnel records, employee or labor relations, compensation, benefits, training and/or equal opportunity/affirmative action.
- Processes various applications, employment, enrollment, pay change, informational and other confidential forms and records.
- Acquires information and prepares reports.
- Maintains and distributes as appropriate, current employee information, policy and procedure manuals and other communications.
- May perform higher level duties involving employee communications, such as pre-employment screening, background checks, responding to routine questions on human resources policies and procedures, identifying potential issues and grievances, etc.
- Operates a computer terminal and/or personal computer.
- Upholds service level agreement metrics regarding commitments to problem resolution timeframes, and manages service tickets through fulfillment.
- Minimum of 2 years of experience in position or specialization, supporting HR programs and processes.
- Minimum of high school diploma.
- Must have basic knowledge of Microsoft Office suite, including Outlook.
- Must have prior experience completing transactions in HR Systems.
- Intermediate-level proficiency in Microsoft Suite, particularly in Excel. This includes the ability to effectively work with pivot tables, VLOOKUP, and formulas.
- Interest in technology and process improvement.
- Comfortable with learning new technology and tools.
- Able to adapt to modified requirements and environment.
- Outstanding customer service and interpersonal skills.
- Good judgment and critical thinking required.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
