• JOB SUMMARY
  • Responsible for developing, delivering, and maintaining training programs for revenue cycle systems and applications to ensure staff competency and compliance. Provides expertise in training design, system navigation, and user support to enhance employee performance and system utilization. Ensures training content aligns with organizational policies, regulatory requirements, and best practices in revenue cycle management. Develops training resources, tracks learner outcomes, and implements process improvements to strengthen workforce capability. Coordinates collaboration with revenue cycle leadership, IT, and HR to support system upgrades and continuous learning initiatives.
• DUTIES AND ESSENTIAL FUNCTIONS
  • Overall performance rating of below indicated essential job duties:
  • • Designs, develops, and delivers training programs on revenue cycle systems and applications.
  • • Provides classroom, virtual, and one-the-job training to revenue cycle staff at all levels.
  • • Creates and updates training materials, manuals, and job aids to reflect system and application changes.
  • • Partners with IT and revenue cycle leadership to support training during system implementations, upgrades, and enhancements.
  • • Monitors training effectiveness through assessments, feedback, and performance outcomes.
  • • Tracks learner progress, competency completion, and compliance with training requirements.
  • • Troubleshoots end-user questions and provides post-training support to improve system adoption.
  • • Ensures training content reflects compliance with HIPAA, FDCPA, and organizational standards.
  • • Participates in process improvement initiatives to enhance system utilization and staff efficiency.
  • • Performs other duties as assigned
• EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
  • Minimum requirement:
    • Bachelor’s degree
    • 2+ years of experience
    • An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
  • Preferred qualifications:
• WORKING ENVIRONMENT
  • Works indoors in an office/clinic setting
  • The noise level is usually moderate
• PHYSICAL DEMANDS
  • Constantly required to maintain a stationary position behind a computer.
  • Frequently required to move about inside the department.
  • Constantly required to communicate telephonically and face to face with colleagues and customers.
  • Constantly required to operate a computer and telephone.
  • Constantly required to lift and/or move up to 10 pounds.
  • Frequently required to lift and/or move up to 25 pounds.
  • Occasionally required to lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception

PIdea9fcc71c77-37641-39763971