We’re looking for a Customer Experience Specialist 2 to join our Participant Contact Center (PCC)! In this role, you’ll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement.
This role will offer you the opportunity to work closely with Principal’s customers, solving problems, resolving issues, and helping to build their financial confidence.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
Who You Are:The following locations are examples of market-specific salary ranges across different geographies.
At Principal, we empower our customer care team to make a difference in the lives of our clients by helping them solve problems, resolve issues, and build financial confidence. We’re a culture of genuine support and community, ensuring that you will feel supported by your team, particularly during busy moments.
To be available to our clients, the hours for this role aren’t always traditional business hours. Our department is staffed to help callers Monday through Friday from 6:55am - 9:10pm CST. If you’re interested, you’ll need to be available for an assigned shift during these hours. But good news - there’s additional pay for shifts ending at 6:00pm CST or later and you’re compensated for the entire shift, not just those few hours.
We are considering candidates in both our Des Moines, IA home office and Charlotte, NC hub locations.
During Training: During the training and coaching period, new hires are required to work in the office three days per week (Tuesday, Wednesday, and Thursday). This in‑office presence is required throughout training to support onboarding, skill development, and real‑time coaching.
After Training: Following successful completion of training, additional remote work flexibility may be granted. Employees may be eligible to work remotely if they can provide photo verification of an appropriate at‑home setup, including required equipment, a quiet and secure workspace, and a reliable internet connection.
This flexibility is subject to change based on business needs, performance, and policy updates.
We’ll invest heavily in your training for the role to set you up for success. Given the extensiveness of our nine-week training program, we ask that you limit personal time off requests during this timeframe. We are hiring for a June 22nd start date.
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 4/28/2026 Latest Post Date: Careers - US: 4/30/2026