Description: Key role in HR operations and caregiver file integrity. Facilitates and maintains the entire life-cycle of employment records, from onboarding to termination. Serves as first point of contact for caregivers with HR related questions and requests. Processes personal data and job-related change requests for all caregivers

Tasks/Activities:  

1. HR Data Management and Maintenance 

• Manage the storage of HR documents – physical and electronic 

• Provide files for internal and external stakeholder requests, including for surveying bodies, governmental audits, and legal proceedings 

• Provide information and support for unemployment claims investigations and hearings 

• Process Leadership Action Forms for job-related changes, including rate changes, job changes, and terminations 

• Enter various charges such as parking fees, union dues  

• Retain and destroy files/documents as per policy guidelines. 

1. Caregiver Services 

• Act as the "voice and face" of the HR department and provide professional, high-touch, first-impression and service. Use expertise and problem-solving skills to manage the initial situation, and keen judgment in guiding us toward next steps. Follow up where needed or to provide greater value. 

• Staffing the HR offices on both campuses, providing onsite, in-person service to caregivers, leaders, contractors and volunteers 

• Answer “One HR” phone line and “TeleHR” (video call service), answering questions and escalating matters as needed. Provide top level service no less than in-person. 

• Monitoring the HR email inbox, providing concise and clear written responses. Follow up until fully resolved to caregiver’s satisfaction 

• Provide login support, user access, and password resets for caregiver-facing platforms 

1. Functional and technical support for Sinai system and HR projects and initiatives. 

• Process improvement projects 

• Assist with system-wide drills 

Experience and Education: 

• High School Diploma/GED required 

• Associates or Bachelor’s Degree is preferred. 

• Four years work experience with Human Resources Benefits, Compensation and/or Payroll systems, or equivalent combination of education and experience 

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