About QueensCare

Our Mission

As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

SUMMARY

The Human Resources Manager (HRM) partners with leadership across QueensCare and its affiliates to support organizational objectives and deliver effective, compliant, and high quality HR services. This role focuses on overseeing core HR operations, including payroll, employee relations, benefits administration, leave management, and HR systems, while fostering a high performing, employee-oriented culture. The HRM works collaboratively with leadership and staff to provide guidance on employee relations, performance management, organizational change, and compliance with employment laws and internal policies. This role plays a key part in ensuring consistent HR practices across entities, optimizing the use of the Human Resources Information System (HRIS), and supporting data-driven decision making. The HRM also supports organizational initiatives, audits, and training efforts, and contributes to continuous improvement of HR processes, systems, and programs.

ESSENTIAL JOB RESPONSIBILITIES

Human Resources Operations:

• Oversees day to day HR operations, including employee lifecycle processes such as transitions, promotions, and offboarding.
• Manages leave of absence programs, ADA accommodations, and workers’ compensation claims, ensuring compliance with applicable requirements.
• Processes and oversees multi-entity payroll, benefits administration, expense reimbursements, and employee records with accuracy and confidentiality.
• Provides guidance to managers and employees on employee relations matters, including performance management, conduct, investigations, and organizational change.
• Supports resolution of complex employee relations issues using sound judgment and consistent application of policies.
• Partners with leadership to promote employee engagement, accountability, and a positive workplace culture.
• Supports recruitment, workforce planning, and annual HR cycle processes, including performance evaluations and compensation reviews.

HR Systems, Data, and Reporting

·       Oversees and optimizes HRIS (e.g., Rippling), ensuring data accuracy, system efficiency, and full utilization of system capabilities.

·       Analyzes HR metrics and trends (e.g., turnover, performance, engagement) and provides actionable insights to leadership.

·       Collaborates with Finance and other departments to support system integrations and reporting needs.

·       Prepares reports, dashboards, and presentations to support leadership and organizational decision-making.

·       Performs all other duties as assigned.

Policies and Procedures:

·      Supports and implements the organization’s mission, vision, and values.

·      Complies with and promotes adherence to organizational policies and procedures.

·    Determines priorities and methods to complete daily tasks effectively, ensuring all responsibilities are met promptly.

·      Performs all job functions professionally and courteously, including timely response to general phone calls and providing excellent customer service to both internal and external clients.

·       Fosters and promotes a culture of service excellence and accountability.

·       Responsible for reviewing and updating HR policies in collaboration with the Director of Administration and Chief Innovation and Administration Officer.

·       Responsible for sharing new and updated policies and procedures with managers and employees.

·       Responsible for periodic audits of HR processes, documentation, and workflows to ensure compliance and consistency.

·       Ensures compliance with federal, state, and local employment laws and regulations.

·       Maintains confidentiality and handles sensitive information with discretion and professionalism.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

·       Bachelor’s degree (BA/BS) Human Resources or related field.

EXPERIENCE:

·       Minimum of 5 years of progressive Human Resources related experience. Healthcare background preferred.  Complex payroll multi-org/site client support experience. 

KNOWLEDGE:

·   Proven strong foundation and knowledge of principles & practice of HR including employment law & compliance requirements.

·     Benefits administration and management.

·     Payroll management.

·     Process improvement.

·     Proficient in Microsoft suite, Excel, and Outlook.

SKILLS:

·        Excellent oral and written communications.  

·        Flexibility to adapt to any changes or unforeseen circumstances.

·        Critical thinking and decision making.

·        Ability to exercise independent judgment to analyze all relevant factual and objective information to make informed decisions.

·        Self-directed, mature, disciplined and tactful approach to fulfilling job duties.

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